Bilingual Disability Claims Analyst

1 month ago

Boucherville, Quebec, Canada Royal Bank of Canada> Full time
Job Summary

We are seeking a highly skilled Bilingual Disability Claims Analyst to join our team. As a key member of our insurance team, you will be responsible for adjudicating and managing disability claims in a team-oriented, multi-disciplinary, and digital environment.

Key Responsibilities
  • Adjudicate claims by utilizing a multidisciplinary claim management model to ensure objective, fair and thorough claim adjudication, while complying with policy provisions, procedures and regulatory requirements
  • Provide the highest level of customer service and manage reputational risk
  • Manage a large caseload of disability claims, calculate benefit payments and implement claims management and return to work strategies, where warranted
  • Professionally communicate approval or denial decisions to clients
  • Effectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to close
Requirements
  • Post-secondary education, preferably in healthcare or related field, or related work experience
  • Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
  • High level of writing in French and English
  • Strong analytical, critical thinking and decision-making skills, with the ability to multitask and balance multiple goals and priorities
  • Excellent customer service and telephone skills with the ability to communicate complex and difficult information with professionalism and empathy, including phone calls with client who may be emotional or have mental health conditions
  • Ability to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem-solving skills & must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)
What We Offer
  • A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
  • Competitive pay and high-earning potential
  • All the tools, training, and team support you need to grow your career
  • Flexible work/life balance options
  • Sophisticated RBCI software tools to boost your productivity

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