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Hotel Operations Supervisor

2 months ago

Medicine Hat, Alberta, Canada Sun City Hotels Ltd OA Best Western Premier Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Supervisor to join our team at Sun City Hotels Ltd O/A Best Western Premier. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring seamless guest experiences, and leading a team of staff to achieve exceptional results.

Key Responsibilities
  • Assist guests with special needs and provide exceptional customer service
  • Coordinate and review work assignments, ensuring efficient operations and smooth systems
  • Establish and maintain work schedules and procedures, coordinating activities with other departments
  • Hire, train, and develop staff in job duties, safety procedures, and company policies
  • Requisition materials and supplies, and arrange for maintenance and repair work
  • Resolve work-related problems and prepare progress reports
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and under pressure
  • Attention to detail and ability to multitask
Work Environment

Our hotel operates in a fast-paced environment, requiring staff to work efficiently and effectively. As a Hotel Operations Supervisor, you will be expected to work in a standing position for extended periods, with tight deadlines and a high level of attention to detail.

Personal Qualities
  • Accurate and efficient in your work
  • Excellent oral communication and interpersonal skills
  • Flexible and able to adapt to changing situations
  • Interpersonally aware and able to work effectively with others
  • Organized and able to prioritize tasks
  • Team player with a client-focused approach