Clinical Service Desk-Helpdesk Professional

4 days ago


Halifax, Nova Scotia, Canada CareerBeacon Full time

About the Role

At CareerBeacon, we are seeking a highly skilled and experienced Clinical Service Desk-Helpdesk Professional to join our team. This individual will be responsible for providing exceptional support to healthcare customers in a fast-paced call center environment.

Responsibilities

  • Respond to incoming service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner, McKesson, and Meditech.
  • Track and document incidents, close or escalate tickets, and drive resolution on a 24/7 desk.
  • Read text on computer screens for extended periods and remain at designated workspaces with high-speed internet.
  • Travel up to 10% of the time, if required, and lift up to 25 lbs. for equipment setup.
  • Maintain a working cell phone for manager communication and Two-Factor Authentication.

Requirements

  • Minimum 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
  • Minimum 1 year of technical troubleshooting experience and high school diploma or equivalent required.
  • Preferred skills include experience in a call center environment, effective communication and interpersonal skills, and proficiency in typing and English language skills.


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