Quality Assurance Manager

5 hours ago


Laval, Quebec, Canada Groupe Robert Full time
About the Role

As a Quality Assurance Manager, you will play a crucial role in ensuring that our organization maintains its high standards of quality. This position is ideal for someone who is passionate about delivering exceptional results, has excellent leadership skills, and can effectively manage teams to achieve goals.

The successful candidate will be responsible for developing and implementing a comprehensive quality assurance strategy aligned with organizational objectives and industry best practices. They will lead a high-performance team focused on maintaining our excellent reputation and drive quality assurance initiatives to improve distribution processes, reduce defects, and optimize the quality of service offered to our customers.

Key Responsibilities
  • Develop and implement a comprehensive quality assurance strategy aligned with organizational objectives and industry best practices.
  • Lead a high-performance team focused on maintaining our excellent reputation.
  • Lead quality assurance initiatives to improve distribution processes, reduce defects, and optimize the quality of service offered to our customers.
  • Use data analysis and quality measurements to identify opportunities for improvement and implement corrective and preventive actions according to continuous improvement methods.
  • Implement relevant performance indicators, including measures of the cost of poor quality. Provide visibility at all levels on performance and variances.
  • Coach, develop, and evaluate your team (supervisors, coordinators, and technicians) in the effective use of quality tools.
  • Ensure the planning, scheduling, and documentation of internal audit execution for the Quality department.
  • Provide support during internal audits, certification audits, and management reviews.
  • Ensure work procedures/instructions are up-to-date and implement the quality manual.
  • Collaborate with other members of the organization to share best quality practices and ensure standardization of operations.


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