Leasing Property Manager

4 weeks ago

Mississauga, Ontario, Canada BentallGreenOak Full time

Leasing Property Manager

About the Role:

We are seeking a highly motivated and experienced Leasing Property Manager to join our team at BentallGreenOak. As a Leasing Property Manager, you will be responsible for planning, organizing, implementing, and controlling all aspects of the operation of the assigned portfolio.

Key Responsibilities:

  • Handle inquiries from prospective residents professionally and courteously.
  • Provide superior customer service to both internal and external clients by identifying and understanding the needs of others.
  • Act with integrity and demonstrate support for our core values.
  • Promote a strong sense of community.
  • Follow up with prospects.
  • Maintain an overall focus on enhancing the customer experience.
  • Respond to telephone and email leasing inquiries.
  • Follow up with all leads in a timely fashion.
  • Courteous and prompt communication with residents, team members, and management.

Requirements:

  • 2+ years' experience in busy sales, customer service, real estate, hospitality, or marketing.
  • High school diploma required, College Diploma/Bachelor's Degree is preferred.
  • Excellent command of French and English (spoken and written) required to work with teams across Canada.
  • Exceptional communication and interpersonal relationship skills.
  • Strong attention to detail and problem-solving is required.
  • Advanced skills in Excel, Word, Outlook, and proficiency with Yardi.
  • Flexibility in hours. Evening and/or weekend work will be required.
  • A criminal verification check is required for employment.

About Us:

BentallGreenOak is one of Canada's premier providers of commercial property management and leasing services. With a portfolio of over 400 properties, totaling more than 67 million square feet of commercial and residential space, we've been trusted by clients for over 30 years to deliver real estate solutions.

As part of the global BentallGreenOak family, we combine international expertise with local market knowledge to deliver world-class services. Our team of real estate professionals works across office, industrial, retail, and multi-family sectors, ensuring every property becomes a preferred destination choice for tenants.

Whether you're just starting out or are a seasoned professional, you'll find opportunities for professional growth, ongoing learning, and leadership development.

Don't just work anywhere — come build tomorrow together with us.

The Opportunity:

We are looking for an individual that is passionate about property management. This person will be responsible for planning, organizing, implementing, and controlling all aspects of the operation of the assigned portfolio.

What You Will Do:

Customer Service:

  • Handle inquiries from prospective residents professionally and courteously.
  • Provide superior customer service to both internal and external clients by identifying and understanding the needs of others.
  • Act with integrity and demonstrate support for our core values.
  • Promote a strong sense of community.
  • Follow up with prospects.
  • Maintain an overall focus on enhancing the customer experience.
  • Respond to telephone and email leasing inquiries.
  • Follow up with all leads in a timely fashion.
  • Courteous and prompt communication with residents, team members, and management.

Leasing:

  • Encourage appointments or viewings with all prospective resident walk-ins, email inquiries, and calls.
  • Conduct viewings of the property and suites with prospective residents. Sell the value of the property and its features to obtain a commitment to rent as required.
  • Qualify prospective residents to determine their requirements.
  • Welcome new residents and provide full orientation when required.
  • Actively promotes referral programs.
  • Negotiate leases to obtain optimum value.
  • Monitor the sales path daily to ensure common areas and suites are clean and up to standard.
  • Maintain detailed knowledge of suite inventory.
  • Review advertisements on an ongoing basis for photography and content quality as well as pricing accuracy.
  • Accountable for recommending ideas for continuous improvement of processes and enhancements.
  • Assist in the creation of marketing reports including status of planned developments, competitive market rents, and overall resident activity.
  • Inspect upcoming suite availability prior to showing to potential residents as required.
  • Inform appropriate personnel of any deficiencies or problems noted in the building or on the property that require attention.
  • Monitor reports to analyze weekly traffic trends and lease performance.
  • Other duties and/or procedures related to rental and administration of suites as assigned.
  • Conduct market surveys as required, including staying current and ensure thorough knowledge of the competitive landscape.
  • Assist prospects with completing application, if required.

Who You Are:

  • Experience – 2+ years' experience in busy sales, customer service, real estate, hospitality, or marketing.
  • Education – High school diploma required, College Diploma/Bachelor's Degree is preferred.
  • Bilingual – Excellent command of French and English (spoken and written) required to work with teams across Canada.
  • Relationship Skills – Must possess exceptional communication and interpersonal relationship skills, and generally love engaging with public.
  • Organizational/Multi-Task Skills – Must be a self-starter with high degree of initiative, agility, creativity, and flexibility. Strong attention to detail and problem-solving is required.
  • Computer Skills – Advanced skills in Excel, Word, Outlook, and proficiency with Yardi.
  • Availability - Flexibility in hours. Evening and/or weekend work will be required.
  • Police Clearance – A criminal verification check is required for employment.

We recognize that each employee's unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners, and stakeholders/investors. Therefore, we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

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