Analyste Senior, Opérations

1 week ago

Waterloo, Ontario, Canada Société Financière Manuvie Full time
À propos du poste

L'équipe Conception des Régimes, équipe de contrats, est à la recherche d'une personne énergique et déterminée qui jouera un rôle déterminant au sein de l'équipe. Si vous souhaitez faire partie d'une équipe qui est au cœur des activités liées aux régimes d'épargne-retraite collectifs, qui vous met constamment au défi et qui vous donne l'occasion de changer les choses pour nos clients, ce poste pourrait vous convenir.

Responsabilités
  • Traiter les demandes des clients qui cherchent quitter Manuvie ou désirent mettre fin à leurs régimes de pension.
  • Communiquer et collaborer avec les autres institutions financières ainsi que les organismes de réglementation au besoin.
  • Gérer une boîte de réception partagée et gérer le flux de travail entrant ainsi que les tâches assignées.
  • Collaborer ouvertement et de manière constante avec nos partenaires et les membres de l'équipe.
  • S'efforcer d'accroître continuellement l'efficacité et de repérer les occasions de changement.
  • Participer à des projets d'envergure et agir à titre de représentant de l'équipe.
Compétences requises
  • Études postsecondaires ou expérience de travail équivalente.
  • Aptitudes pour travailler avec diverses applications informatiques, notamment Excel.
Compétences recherchées
  • Grand souci du détail et grand sens de la responsabilité.
  • Haut niveau de professionnalisme et compétences sur le plan des relations interpersonnelles et de la communication verbale et écrite.
  • Excellentes aptitudes pour l'organisation, capacité à établir les priorités dans des situations évolutives et à produire constamment du travail de grande qualité conforme aux normes.
  • Capacité à déceler les problèmes liés au déroulement du travail, aux systèmes et aux procédures, ainsi que les améliorations à y apporter, et à transmettre les problèmes à un échelon supérieur au besoin.
  • Capacité à recommander et à documenter des améliorations aux procédures ainsi que des pratiques exemplaires afin d'accroître l'efficacité opérationnelle.
  • Capacité à motiver les autres et à exercer une influence positive.
Langue requise

Bilinguisme requis (français et anglais) - Le candidat retenu devra communiquer en anglais et en français afin de servir les clients de diverses provinces autre que le Québec.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez-vous à l'adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi

À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d'attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d'un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l'ascendance, du lieu d'origine, de la couleur, de l'origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l'orientation sexuelle, des caractéristiques génétiques, du statut d'ancien combattant, de l'identité de genre, de l'expression de genre, de l'âge, de l'état matrimonial, de la situation de famille, d'une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d'éliminer les obstacles à l'accès égalitaire à l'emploi. C'est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent une mesure d'adaptation raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande de mesures d'aménagement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie/John Hancock. Pour demander une mesure d'aménagement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

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