Customer Service Expert

7 days ago


Edmonton, Alberta, Canada NCRi Inc Full time

At NCRi Inc, we are seeking a highly motivated Customer Support Specialist with a financial background to join our dynamic team. This role will be the first point of contact for our customers, ensuring they receive top-notch service and support.

Key Responsibilities
  • Provide exemplary customer service as the primary point of contact for clients.
  • Quickly identify hardware, operating system, and networking issues during client interactions.
  • Help update the knowledge base by identifying and reporting issues.
  • Resolve client problems in a professional manner, escalating issues as required.
Requirements and Skills
  • Proven experience as a Financial Customer Support Specialist - 1+ year in the role.
  • Flexibility to work rotating 8-hour shifts, including evenings and weekends.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multitask, prioritize, and manage time effectively.

We offer a competitive base salary: Plus performance rewards that motivate. Exciting benefits: Rewards, prizes, fun events, corporate discounts, and much more. Career growth: Global opportunities and professional development. Comprehensive benefits: Insurance, paid training, and support.



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