Senior Business Systems Engineer

1 day ago


Vancouver, British Columbia, Canada Seaspan Ferries Corporation Full time

Job Summary:

We are seeking a highly skilled Senior Business Systems Engineer to join our team at Seaspan Ferries Corporation. As a key member of our IT department, you will be responsible for ensuring the operational excellence of our live business systems.

About the Role:

The ideal candidate will have a strong bias for service excellence, team collaboration, and implementing systems that ensure strong user adoption and business outcomes. You will work independently or with other teams, including vendors, to resolve production issues, identify trends or root cause behaviors for recurring application issues or integration errors.

You will provide stellar end-user support by achieving impeccable service levels and maintaining strong relationships through incident resolution, administration functions such as security changes and batch uploads, request prioritization and delivery, system user training, and process change management.

Key Responsibilities:



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