Department Head

5 days ago


Vaughan, Ontario, Canada Fortinos Full time
Job Summary

We are seeking a skilled Department Head to lead our PC Express program, ensuring exceptional customer service and operational excellence in a fast-paced retail environment.

About the Role

This role involves managing a team of Personal Shoppers, handling POS transactions, and maintaining high standards of customer service. The ideal candidate will have excellent leadership skills, be flexible with working hours, and possess strong financial acumen to deliver outstanding business results.

Key Responsibilities
  • Lead and motivate a team of Personal Shoppers to achieve sales targets and deliver exceptional customer experiences.
  • Manage day-to-day operations, including scheduling, inventory management, and maintaining equipment and store cleanliness.
  • Develop and implement strategies to improve productivity, engagement, and retention among employees.
  • Collaborate with other departments to ensure seamless operations and resolve customer complaints effectively.
Requirements

To succeed in this role, you should have:

  • Exceptional customer service skills and a talent for building customer loyalty.
  • Flexibility to work varied hours, including days, evenings, night shifts, and weekends.
  • The ability to work under pressure in a fast-paced environment.
  • Strong leadership and coaching skills to motivate and develop your team.
  • Financial acumen to drive business growth and deliver outstanding results.
What We Offer

In return for your hard work and dedication, we offer a competitive salary of $65,000 - $80,000 per year, depending on experience. Additionally, you'll enjoy benefits such as comprehensive training programs, opportunities for career advancement, and a dynamic work environment that values teamwork and innovation.


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