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Treatment Coordinator

1 month ago

Charlottetown, Prince Edward Island, Canada Canadian Orthodontic Partners Full time
Exciting Opportunity at Canadian Orthodontic Partners

We are seeking a highly skilled and motivated Treatment Coordinator to join our team at Docbraces Charlottetown & Docbraces Summerside. As a Treatment Coordinator, you will play a vital role in delivering exceptional patient care and service experience in our clinics.

Key Responsibilities:
  • Welcome new patients with a friendly and enthusiastic approach.
  • Takes/facilitates necessary radiographs and photos for consultations/observation patients.
  • Review health history with the patient and/or guardian.
  • Record any history of trauma, pre-medication requirements, and any other relevant information.
  • Research any recorded medication, describe the purpose and note any orthodontic contraindication for the Orthodontist.
  • Determine the patient and parents' chief concerns and their goals of orthodontic treatment.
  • Summarize the patient's information for the doctor (patient's age, DDS, reason for appointment, dental and health history, chief compliant, etc.).
  • Introduce the Orthodontist to the family.
  • Assist in the Orthodontists examination and data collection.
  • Record data quickly, concisely and accurately.
  • Listen to the conversation between patient and doctor and take appropriate notes.
  • Generate correspondence from initial consultation and recall examinations for the referring dentist.
  • Review treatment plans with the patient when the Orthodontist leaves the room.
  • Show the patient the appliance available for their treatment.
  • Describe the upcoming appointments to the patient and/or family.
  • Use available tools to illustrate the treatment plan (videos, power-point, pictures, etc.).
  • Review all financial information.
  • Print financial contract and review investment with the patient and/or family.
  • Work with the patient and/or responsible party to find a payment option that works for them.
  • Complete contract and review informed consent (if applicable).
  • Schedule Records/Start appointment.
  • Review insurance breakdown and provide insurance forms if applicable.
  • Answer any final questions and escort patient to the door.
  • Communicate 'Ask Fors' to inquire if any other family member or friend would like a no-charge consultation.
  • Inform and advise patients and families of any office promotions or marketing objectives.
  • In downtime, complete all Pending Calls and confirmation calls.
  • Monitor recall program.
  • Act as a liaison between the doctor and the patient.
  • Act as a liaison between the doctor and any other Dental Specialist or general practitioner.
  • Complete monthly analytics.
  • Maintain a positive attitude for service excellence, while working cohesively with fellow team members.
  • Provide any other tasks delegated or assigned by the Orthodontist or Leadership team.
Requirements:
  • Sales or customer service experience is required.
  • Customer Relationship Management is required.
  • Excellent interpersonal skills and impeccable verbal & written communication.
  • Self-motivated with the ability to work independently.
  • Strong influencing and negotiation abilities.
  • Computer proficiency and the ability to learn new programs including Microsoft Office Suite.
  • Dental experience is considered an asset, but not required.
  • 1 year of Front Office Dental experience is considered an asset.
  • Experience as a Treatment Coordinator is considered an asset.

We offer a competitive hourly wage, comprehensive benefits package, educational reimbursement program, guaranteed shift hours, and real career growth opportunities. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.