Product Operations Associate

6 days ago

Ottawa, Ontario, Canada Assent Full time
Job Description

The Product Operations Associate will report to the Director of Product Operations and provide comprehensive operational and coordination support to the entire Product organization. This role is critical to ensuring our product teams' and activities' smooth and efficient operation.

  • Event Management: Organize and coordinate recurring product team meetings and events such as Quarterly Business Reviews (QBRs), All Hands meetings, Ask Me Anything (AMA) sessions, Hackathons, Internal Product Demos, and other future events.
  • Metrics Tracking & Reporting: Assist in gathering product data and information from various sources to support leadership presentations, ensuring that relevant data is organized and available for use in reports and presentations.
  • Onboarding Support: Oversee the onboarding process for new hires within the Product organization, ensuring a seamless and efficient integration into the team.
  • Documentation Management: Manage and maintain the product library of documents, ensuring all files are organized and easily accessible on Google Drive, intranet, and other internal platforms.
  • Information Organization & Management: Create and manage a comprehensive product resource center, providing easy access to key information and tools for the product team.
  • Cross-Functional Collaboration: Work closely with all levels of leadership and team members across the Product organization to ensure effective communication and coordination of product activities.
  • Facilitate Tool Training and Management: Provide training and management support for the product tool stack, including Jira and Pendo, ensuring all team members are proficient in their use.
  • Continuous Improvement: Drive continuous improvement activities for the product organization, identifying enhancements to improve team member experience.
  • Corporate Security Compliance: Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.
Qualifications
  • Experience in Operations or Coordinator Roles: Proven experience in operations or coordinator roles, preferably within a product or technology organization.
  • Critical Thinking and Problem-Solving: Demonstrated ability to think critically, approach challenges head-on, and proactively identify and solve organizational puzzles.
  • Organizational Skills and Attention to Detail: Strong organizational skills and a keen attention to detail with a problem-solving mindset.
  • Leadership and Communication Skills: Demonstrated ability to work directly with all levels of leadership comfortably and efficiently.
  • Conflict Resolution Skills: Effective conflict resolution skills to handle interpersonal and project-related conflicts constructively.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills with the ability to work comfortably and efficiently with all levels of leadership and roles within the company.
  • Technical Skills: Proficiency in using office software and tools such as Google Drive, Jira, and Pendo.
  • Time Management and Prioritization: Demonstrated ability to manage multiple tasks and prioritize effectively.
Why Join Assent?
  • Wellness and Benefits: Comprehensive benefits packages, vacation time that increases with tenure, life leave days, and more.
  • Financial Benefits: Competitive base salary, corporate bonus program, retirement savings options, and more.
  • Professional Development: Professional development days and opportunities for growth and learning.
  • Diversity and Inclusion: Commitment to growing and sustaining an environment where team members feel included, valued, and heard.

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