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Client Service Representative for Claims

3 weeks ago


Mississauga, Ontario, Canada Co-operators Assurance et services financiers Full time

As a Client Service Representative in our Claims team, you will play a vital role in delivering exceptional claims experiences for our clients. Our team aspires to create peace of mind for our clients and communities, serving them with compassion and high integrity.

The Opportunity:

  • We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society.
  • Our national team of knowledgeable and trusted professionals serves our clients with expertise and passion.

Your Key Responsibilities:

  • You will be responsible for answering incoming calls, providing meaningful guidance, and ensuring efficiency and timeliness for all inquiries.
  • You will collect loss details, advise on coverage, set up claim-related information, and share next steps.
  • You will respond to client inquiries, counsel them on reporting claims, and identify scenarios requiring further investigation.

What You Need to Succeed:

  • You influence change and are committed to continuous improvement to exceed client expectations.
  • You leverage critical thinking skills to identify problems and propose solutions.
  • You have strong communication skills and can convey messages clearly.

Requirements:

  • You have one year of customer service experience.
  • You have sound knowledge of client service principles.
  • You have proficiency in using Microsoft Office software, internet, and email systems.

What's in it for You?

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.