Lab Equipment Technical Support Specialist

2 weeks ago


London, Ontario, Canada KNG Technical Inc. Full time

Job Description:

KNG Technical Inc. is seeking a highly skilled Bilingual Lab Equipment Tech Support Specialist to join our team. As a key member of our technical services department, this individual will provide exceptional customer support and technical expertise to our clients in the laboratory instrument and medical devices sector.

About the Role:

We are looking for a candidate with a strong background in hospital lab clinical analytical instrumentation and technical support/customer service experience. The ideal candidate will be proficient in both English and French, have excellent problem-solving and critical thinking skills, and be willing to travel up to 25% of the time.

Key Responsibilities:

  • Provide timely and effective customer support
  • Instruct customers on instrument operation, maintenance, and troubleshooting
  • Manage case activities, document cases, and ensure timely resolution
  • Collaborate with local sales representatives for customer updates
  • Manage expenses and provide holiday and on-call support as needed
  • Stay current with technical information and product updates

Requirements:

  • Bilingual proficiency in English and French
  • Minimum 3 years' experience in a Canadian hospital core lab environment
  • Excellent problem-solving and critical thinking skills
  • Instrument technical support background
  • Willingness to travel 25% and work flexible hours, including weekends and holidays
  • Driver's License and Canadian passport
  • Enthusiastic and customer-focused attitude


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