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Technical Assistance Specialist
1 week ago
About the Job:
We are looking for a skilled Technical Assistance Specialist to join our team in Halifax, Nova Scotia. In this role, you will be responsible for providing technical and engineering support for our products and services.
You will work closely with internal teams to resolve complex issues and enhance customer experiences. Our ideal candidate has a minimum of 2 years of experience in a customer support environment, resolving technical issues over calls or emails.
Job Summary:
- Provide technical and engineering support for our products and services.
- Troubleshoot issues, deliver high-quality solutions, and build strong relationships with customers.
- Document all technical inquiries, customer-reported issues, and resolutions in the ticketing system.
- Handle multiple tasks efficiently, including prioritizing support requests and managing calls and emails.
Requirements:
- Minimum 2 years of experience in a customer support environment.
- Minimum 2 years of experience in a technology environment.
- Familiarity with the customer support lifecycle and best practices for managing support cases.
- Proficiency with Microsoft Office applications and basic troubleshooting techniques.