Wellness Program Manager

2 weeks ago

Whistler, British Columbia, Canada Vail Resorts Full time
Job Summary:

The Wellness Coordinator is a key member of the Vail Resorts Employee Housing team, responsible for executing the Wellness Strategy in alignment with the Wellness Manager and Wellness Supervisor. The team's mission is to support Employee Housing staff and residents in meeting their current and future needs, providing an exceptional experience.

Key Responsibilities:
  • Execute and support the Vail Resorts wellness strategy in employee housing for current and future success.
  • Deliver standardized wellness programs anchored to the Employee Housing Programming Model, based on the Eight Dimensions of Wellness and Vail Resorts' Missions/Values.
  • Elevate the experience for residents/employees and housing staff through community-building events, driving the seasonal Employee Value Proposition.
  • Plan, facilitate, document, and evaluate Employee Housing-wide social, recreational, and educational events.
  • Help residents navigate transitions and offer resources around mental/physical wellness.
  • Mediate conflict and help residents create a respectful living environment.
  • Manage and respond to resident requests submitted through the EpicEmployee platform within required timeframes.
  • Create, manage, and track resident support cases, including roommate conflict/mediation, EAP resources, physical/mental health.
  • Understand, communicate, and enforce community safety, support emergency response referral services and resources.
  • May be required to assist other housing teams as necessary.
  • Contribute to the Vail Resorts Employee Housing 'The Navigator' Monthly Newsletter.
  • Actively participate in community engagement opportunities to build relationships with residents.
  • Partner with Employee Relations, Wellness Supervisor, HRBP, and Housing to help employees navigate concerns and deescalate high-level situations.
  • Assist in creating and managing external relationships with community partners, mental health resources, and law enforcement.
Requirements:
  • Graduate, Bachelor's, or Associate's degree or diploma in progress or completed from an accredited college or university or equivalent combination of education or experience.
  • Valid Driver's license.
  • Customer service experience through effective interpersonal communications, both verbal and written, with internal and external stakeholders.
  • Proficient computer skills, especially Excel, Teams, and PowerPoint.
  • Experience with high-risk & vulnerable populations preferred.
  • Experience with mediation & conflict resolution preferred.
  • Experience working with people within a mental health capacity.
  • Experience in event planning and execution preferred.
  • English strong written and verbal mandatory.
  • Spanish or French preferable (East- Portuguese preferable).

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