Customer Service Representative

4 weeks ago

Cranbrook, Canada Canadian Linen Quebec Linge Full time

About Us

Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to over 300,000 customers across North America, serving various industries. Our comprehensive solution includes designing, manufacturing, laundering, and delivering uniforms to create a professional identity and promote teamwork.

Why Choose Us?

  • Job stability: We've been employing people for over 95 years.
  • Competitive pay rate + commission.
  • Great benefits and employee assistance program.
  • Retirement Savings Plan.
  • Ongoing training and mentoring.
  • Great teammates and collaborative work environment.
  • Career growth opportunities.

The Role

We're seeking a driven Customer Service Representative to deliver exceptional service and manage accounts for our valued clients. As a multifaceted role, you'll navigate physical work, driving, delivery, and seamless customer service and sales.

Key Responsibilities

  • Navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base.
  • Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.
  • Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure.
  • Employ safe lifting techniques, prioritizing the secure movement of goods.
  • Drive truck safely to designated customer locations, executing deliveries efficiently.

Customer Service and Sales

  • Secure electronic signatures for invoices and collect necessary payments.
  • Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
  • Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
  • Consult with customers on additional product options, involving the manager for complex opportunities.
  • Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.

Requirements

  • High School Diploma.
  • Valid driver's license with a clean driving record (Driver's Abstract required).
  • Experience in physically demanding roles with heavy lifting.
  • Proven experience in customer service, sales, and delivery services.
  • Track record of punctual work attendance.
  • Customer-focused and detail-oriented attributes.
  • Excellent communication and interpersonal skills.
  • Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.

Compensation

The hourly rate that Canadian Linen and Uniform Service reasonably expects to pay for this position is $ per hour, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

We thank all candidates for their interest. However, only those selected for a telephone interview will be contacted.

Canadian Linen & Uniform Service Corp. is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Location: Cranbrook, BC

Preferred Previous experience: Driver, Delivery Driver, Route Service

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