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Store Operations Assistant

3 weeks ago

Markham, Ontario, Canada Shoppers Drug Mart Full time

**Company Overview**

At Shoppers Drug Mart, we strive to deliver health, beauty, and convenience services in our communities while keeping the customer at the centre of everything we do.

We believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

We recognize Canada's diversity as an opportunity to better serve our communities and strive to reflect the nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our stores.

Achieving a high level of service quality is essential for maintaining positive relationships with our customers, which directly impacts our store's reputation and success.

As a team member, you will work collaboratively to identify opportunities to improve processes and implement solutions to drive business results.

**Job Description**

We are seeking a highly motivated and experienced Retail Management Team Member to join our team as an Assistant Front Store Manager. In this role, you will be responsible for assisting the Front Store Manager in managing the human, physical, and financial resources of the store.

You will ensure that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor. This includes maintaining store standards to optimize customer experience, driving customer traffic, and positively impacting store profitability.

You will also help manage labour scheduling and leverage Work Force Management (WFM) to maximize labour productivity. Additionally, you will ensure staffing levels are adequate to effectively operate the business.

Key Responsibilities:

  • Maintain Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability.
  • Assist with hiring in conjunction with the FSM, hires and/or supports hiring for all departments, excluding Pharmacy.
  • Helps manage, in conjunction with the FSM, labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity.
  • Evaluate and address any operational inefficiencies or customer complaints promptly.

Required Skills and Qualifications:

To be successful in this role, you will require:

  • Previous retail management experience.
  • Demonstrated ability to drive the business, led by example and support corporate programs.
  • Works effectively with management team.
  • Superior interpersonal, coaching, and communication skills.
  • Business and financial acumen.
  • Relationship builder with key internal and external agencies.

**Benefits:**

We offer a competitive salary and benefits package, including a purchase discount program, flexible and varied schedules, and online learning through Academy.

What You Will Gain:

  • The opportunity to develop your leadership and management skills in a dynamic retail environment.
  • The chance to work collaboratively with a talented team to achieve business goals and objectives.
  • The satisfaction of making a positive impact on the lives of our customers and the community.

Why Work in a Shoppers Drug Mart Store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. We believe that compliance with laws is about doing the right thing, and upholding the law is part of our Code of Conduct.

We recognize Canada's diversity as an opportunity to better serve our communities and strive to reflect the nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our stores.