Emergency Response Coordinator

22 hours ago


Victoria, British Columbia, Canada Paladin Technologies Full time

Are you a motivated individual seeking a role that offers on-the-job training, exposure to real-life events, and a dynamic work environment where you can choose your shifts?

Paladin Technologies' Emergency Response Center is currently recruiting multiple Alarm Operators to join our Victoria-based team. As an Alarm Operator, you will be responsible for coordinating emergency responses nationwide for a diverse portfolio of clients.

Key Highlights:

  • 12-hour overnight shifts with weekend availability
  • Opportunity to develop exceptional customer service skills in high-pressure situations
  • Actively listen to callers, summarizing key information and entering it into the computer system
  • Seek win-win solutions while maintaining professionalism in conflict situations

Qualifications and Skills:

  • Able to remain calm and provide direction during emergencies
  • Customer service, dispatch, hospitality, and outgoing call center experience are assets
  • Attention to detail and ability to follow instructions
  • Mental flexibility and situational awareness in a team environment
  • 'Think on your feet' and remain calm under pressure
  • Strong verbal and written communication skills
  • Bilingualism (French & English) is considered an asset
  • Familiarity with Microsoft-based applications

What We Offer:

  • Salary range dependent on experience ($19ph - $22.50ph DOE)
  • Comprehensive health, medical, and dental benefits
  • RRSP matching contribution
  • Free parking at the office
  • Ergonomically designed workstations, including standing desks

We also offer incentive programs, including our 'Referral Program' and 'Spotlight Club.'

Paladin Technologies Overview:

Paladin Technologies is a leading North American complex systems integrator specializing in building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking.

As a leader in designing, deploying, optimizing, managing, and maintaining communication and digital networks, Paladin meets the needs of clients nationwide while providing local support.

Our team consists of manufacturer-trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices across the United States and Canada, employing nearly 1,600 talented professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more.



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