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Store Operations Manager
2 months ago
As a Store Operations Manager at Tommy Hilfiger, you will be responsible for the overall performance of the store, including generating sales potential, recruiting and developing staff, maintaining store appearance, and controlling expenses and shortages.
Key Responsibilities- Store Operations: Oversee and maintain the customer service standards to the highest possible level, generate sales and profit, minimize losses, and ensure the store is visually distinctive and impeccably maintained.
- Strategic Planning: Identify and implement strategies and initiatives to achieve and exceed business goals, including sales growth, staffing, and inventory results.
- Leadership: Hire, train, motivate, and supervise support management and sales staff, develop all associates to be knowledgeable in areas of product, merchandising, operations, customer service, sales, and growth within the company.
- Merchandising and Visual: Participate and oversee the execution of all merchandising directives, updates, and markdowns in a timely and effective manner, ensure brand consistency is upheld in the store and merchandising standards are consistently met.
- Leadership Skills: Demonstrate emotional resilience, lead by example, and maintain confidentiality and meet own commitments.
- Communication Skills: Communicate professionally and effectively with associates and all support services within the company.
- Business Acumen: Analyze and react to the needs of the business, identify top sellers, slow sellers, and fulfillment of merchandising strategy.
- Operational Skills: Manage all controllable expenses, including the allocation of payroll, maintain the highest level of security and safety awareness within the store, and recognize problems, analyze causes, and generate alternatives/solutions.
PVH Canada Inc. is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive and respectful of all employees.
