Hotel Operations Director

1 month ago

Calgary, Alberta, Canada Manga Hotel Group Full time
General Manager - Residence Inn Calgary Downtown

We are seeking a seasoned Hotel General Manager to lead the Residence Inn Calgary Downtown, a premier hotel in the heart of the city. As a key member of the Manga Hotel Group team, you will be responsible for directing the day-to-day operations and activities of the hotel, ensuring exceptional guest satisfaction and maximizing profits.

Key Responsibilities:
  • Lead and manage hotel operations to achieve the highest level of guest satisfaction and maximize profits.
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurement.
  • Direct the leadership team in the development and implementation of hotel-wide strategies.
  • Be highly visible and interface with guests on a regular basis to obtain feedback on quality of service levels and overall satisfaction.
  • Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.
  • Review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market.
  • Support the sales strategy and encourage leadership team to develop effective revenue management strategies and set goals that will drive the property's financial performance.
  • Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies.
  • Follow company policies and procedures at all times.
  • Tour and inspect property on a daily basis and monitor for property cleanliness, safety, and security, quality control, and exceptional service.

Requirements:

  • Dynamic, experienced, and high-energy leader with a proven track record in hotel operations.
  • Strong understanding of P&L statements and ability to react with impactful strategies for property success.
  • Excellent communication and interpersonal skills, with the ability to interface with guests, staff, and stakeholders.
  • Ability to work in a fast-paced environment and make sound decisions under pressure.
  • Strong analytical and problem-solving skills, with the ability to identify and implement solutions to improve guest satisfaction and operational efficiency.

About Manga Hotel Group:

Manga Hotel Group is a privately held Canadian company involved in the acquisition, development, and management of real estate with a focus on high-quality hotels affiliated with prestigious brands such as Marriott, Hilton, Hyatt, and InterContinental Hotel Group. We own and operate 31 hotels with over 5,800 rooms across Canada and the United States, 18 food and beverage outlets, and 5 residential properties, with a number of new properties and developments in the pipeline.

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