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Patient Care Coordinator

2 months ago

Mississauga, Ontario, Canada KMH Cardiology Centres Inc. Full time
About KMH Cardiology Centres Inc.

We are a leading provider of high-quality healthcare services in the GTA and South Western Ontario region. Our organization is committed to delivering comprehensive, efficient, and cost-effective health care services with a focus on high-quality patient care.

The Role

We are seeking a highly skilled and patient-focused Registered Practical Nurse (RPN) to join our team as a Patient Care Coordinator. In this role, you will be responsible for facilitating timely and high-quality care for patients attending our clinics. You will work closely with our multi-disciplinary team to ensure seamless coordination of patient care and provide exceptional support to our physicians and patients.

Key Responsibilities
  • Provide guidance, support, education, and advice to patients
  • Serve as a liaison between members of the multi-disciplinary team and external service providers to ensure high standards of quality and optimal management of patient care outcomes
  • Coordination of in-clinic operations for physicians
  • Management of Physician orders and Tasks in a timely manner per Key Performance Indicator (KPI) guidelines
  • Respond to patient enquiries regarding clinical care within 24 business hours
  • Inform and educate patients about tests and procedures as requested by physician
  • Process prescription renewal requests as directed by physician in collaboration with administrative staff within 24 business hours
  • Liaise with external facilities on patient referrals on a timely basis
  • Meet established KPI's for the role
  • Utilize Tableau reports for daily work flow
  • Update patient records and documentation with clarity and accuracy
  • Collaborate with cross-functional team and other KMH staff to assist with patient care
  • Foster a collegial, respectful clinic environment
Requirements
  • Registered Practical Nurse (RPN) certification
  • BLS certification (preferred)
  • Nursing diploma (required)
  • Proven ability to work proficiently in a busy fast-paced specialist clinic environment
  • Self-directed, detail-oriented with an ability to multitask, establish priorities, and achieve objectives with minimal supervision
  • Similar experience in administration and a clinic setting is preferred
  • Strong knowledge of medical terminology
  • Excellent verbal and written communication skills
  • Proficiency in technology, including MS Office and EMR systems experience
  • Excellent time management and organizational skills
  • Possesses effective analytical and problem-solving skills
  • Able to deal with sensitive information with a high degree of diplomacy
  • Team orientation
What We Offer

We offer a competitive rate, comprehensive benefits, Work Perks, KMH Fit wellness initiatives, and the opportunity for growth. This is a 12-month contract role with full-time hours. The role is scheduled for 5 days (37.5 hours) per week on-site during the hours of 8:00 a.m.-4:00 p.m. Monday-Friday. Saturday's are required on rotation with the team for 1-2 times per month. The role is based at our Mississauga Head Office. This position reports to the Team Lead: Patient Care Coordinators.