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Chatbot Business Analyst
2 months ago
We are seeking a highly skilled Chatbot Business Analyst - Product Owner to join our team at Astir IT Solutions, Inc.
This is a unique opportunity to work on cutting-edge chatbot projects and drive business growth through innovative solutions.
Key Responsibilities- Requirements Analysis
- Collaborate with stakeholders to gather, understand, and document business requirements.
- Analyze and identify chatbot use cases and opportunities for automation and user engagement.
- Translate business requirements into detailed functional specifications and user stories.
- Roadmap Development
- Develop and maintain a strategic roadmap for chatbot projects, aligning with business objectives and priorities.
- Prioritize features and enhancements based on business value and technical feasibility.
- Product Ownership
- Act as the product owner for chatbot solutions, managing the product backlog and ensuring clear communication of requirements to development teams.
- Define and manage project scope, deliverables, and timelines.
- Oversee the development process, ensuring that the final product meets quality standards and stakeholder expectations.
- Agile Methodology
- Utilize agile methodologies to manage and execute chatbot projects, including sprint planning, daily stand-ups, and retrospectives.
- Collaborate with cross-functional teams to ensure timely delivery of features and improvements.
- Presentation and Communication
- Prepare and deliver presentations to stakeholders, providing updates on project status, roadmaps, and key findings.
- Communicate effectively with both technical and non-technical audiences, ensuring clarity and alignment.
- Platform Knowledge
- Leverage your knowledge of the Kore platform to design and implement chatbot solutions.
- Stay updated on the latest trends and advancements in chatbot technology and platforms.
- Experience: 6-8 years of experience in business analysis, with a focus on chatbot solutions and product ownership.
- Platform Expertise: Experience with the Kore platform is preferred; familiarity with other chatbot platforms is a plus.
- Agile Methodology: Proven experience working within agile frameworks (e.g., Scrum, Kanban).
- Analytical Skills: Strong analytical and problem-solving skills with the ability to translate complex business needs into actionable requirements.
- Communication: Excellent verbal and written communication skills, with the ability to present information clearly and effectively.
- Flexibility: Should be flexible to work in US/UK hours.
