Customer Service Representative

1 day ago

Charlottetown, Prince Edward Island, Canada MCI, LC Full time
Job Overview
MCI, LC is seeking highly motivated and customer-focused individuals to join our team as Work-at-Home Contact Center Representatives. This role requires interacting with customers across the country to resolve support issues, sell new products and services, and provide a best-in-class customer experience.

Key Responsibilities
As a Contact Center Representative, you will be responsible for:
  • Listening to customers, understanding their needs, and resolving customer issues.
  • Utilizing systems and technology to complete account management tasks.
  • Recognizing sales opportunities and applying sales skills to upgrade.
  • Explaining and positioning products and processes with customers.
  • Apropriately escalating customer dissatisfaction with managerial teams.
  • Ensuring first call resolution through problem-solving and effective call handling.

Requirements
To be successful in this role, you will need to have:
  • A high school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).
  • BASIC knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • BASIC understanding of Windows operating system.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • The ability to evaluate, troubleshoot, and follow-up on customer issues.
  • An aptitude for conflict resolution, problem solving, and negotiation.
  • MUST BE CUSTOMER SERVICE ORIENTED (EMPATHETIC, RESPONSIVE, PATIENT, AND CONSCIENTIOUS).
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • EXCELLENT INTERPERSONAL SKILLS AND THE ABILITY TO BUILD RELATIONSHIPS WITH YOUR TEAM AND CUSTOMERS.

Estimated Salary
The estimated salary for this position is $18-$22 per hour, depending on experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Benefits
In addition to competitive pay, we offer a comprehensive benefits package, including medical, dental, and vision coverage options, paid time-off, advancement opportunities, fun, engaging work environment, casual dress code, and cash and prize contests. We also offer a flexible work-from-home schedule and all necessary equipment to perform your job duties.

Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI, LC and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

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