Beauty Advisor Specialist

2 weeks ago

Mississauga, Ontario, Canada Holt Renfrew Full time

Holt Renfrew is seeking a highly skilled Beauty Advisor Specialist to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service and exceeding sales targets.

The ideal candidate will have a proven track record of success in a commission-based sales environment and possess excellent communication and interpersonal skills. You will be responsible for building strong relationships with customers, identifying key marketing opportunities, and driving brand sales.

Key responsibilities include:

  • Consistently deliver extraordinary service to all customers
  • Exceed all sales and service personal goals and targets
  • Exceed all sales and service brand goals and targets
  • Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
  • Share expert level of product knowledge with entire store selling team
  • Maintain solid relationships with buyer, vendor, and selling manager
  • Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
  • Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
  • Perform floor recovery, visual merchandising, price change, and related sales support tasks
  • Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
  • Resolve all customer service issues and partner with selling management on any issues outside of guidelines
  • Comply with all Health & Safety policies and requirements

The ideal candidate will have a high school diploma, proven ability to exceed sales targets, and a minimum of two or more years' experience in a commission-based sales environment. Prior retail sales experience as a product specialist in a luxury environment is preferred.

Key measures of success include contribution to financial objectives, individual objectives linked to the achievement of department goals, and feedback from internal and external clients.

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