Team Lead

2 weeks ago


Whistler, British Columbia, Canada Gibbons Full time

About Gibbons

We're a company that's passionate about creating unforgettable experiences for our guests. As a Team Lead, you'll play a key role in ensuring that our Cougar Mountain site operates smoothly and safely.

Responsibilities

  • Lead nightly Lumina operations, coordinating with the Lumina Tech Team to deliver exceptional guest experiences.
  • Manage a team of 10+ employees nightly, providing new hire and safety training, and assisting the manager in performance management.
  • Ensure operational effectiveness, safety standards, and exceptional guest experiences.
  • Contribute to policy development and implementation.
  • Assist with scheduling, payroll, communication, and monitoring course maintenance needs.
  • Engage with guests, gather feedback, handle bookings, and enhance guest experience.
  • Act as the main point of contact for incidents/emergencies, ensuring team readiness and accurate reporting.
  • Support management in hiring, training, and performance management processes.

Requirements

  • Minimum 2-years of experience in tourism, adventure tourism and/or activity operational delivery is preferred.
  • Excellent communication and problem-solving abilities.
  • Reliable and responsible.
  • Ability to work in fast-paced environments.
  • Standard First Aid required; 80-hour Outdoor First Aid preferred.
  • Valid Driver's License.
  • Physically fit, able to lift up to 30lbs, mobile, and adaptable.
  • Positive, respectful attitude.
  • Flexible with working hours, including evenings, weekends, and holidays.

Wage and Team Perks

  • $23 - $24.50 hourly wage based on qualifications and experience.
  • 50% off F&B across our Gibbons Venues.
  • 50% off for Team Members and 20% off for friends and family with The Adventure Group.
  • 25% off for Team Members and 20% off for friends and family at The Adara.
  • 20% off The Spa at Whistler.
  • 3rd party perks at a variety of local businesses.
  • Company events.

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