Collision Repair Estimator
1 day ago
Job Summary:
The Estimator at Assured Automotive plays a pivotal role in delivering exceptional customer experiences. As the primary point of contact for customers, you will be responsible for creating accurate estimates, coordinating repair needs, and facilitating communication with customers and insurance companies throughout the repair process.
Key Responsibilities:
- Ensure ASE is updated efficiently and accurately with relevant customer details
- Provide timely and accurate information to customers, ensuring excellent customer service
- Comply with insurance client requirements, processes, and metrics
- Adhere to Assured Automotive's operating procedures regarding customer drop-offs, repair planning, customer communication, and delivery
- Communicate customer requests and needs to relevant team members
- Exhibit positive energy when interacting with customers in person and over the phone
- Understand and comply with all required insurance programs and procedures
- Participate in daily production walks with the management team, as required
- Support team members as needed
- Attend recommended training sessions, information sessions, and workshops
- Maintain Assured Automotive's KPIs by maximizing role performance in sales, gross profit, net profit, customer satisfaction, accounts receivable, claims turnaround time, and average repair time
- Uphold Assured Automotive's core values: Honesty, Integrity, and Respect
- Demonstrate actions and behaviors supporting Assured Automotive's 10 Promise
Required Skills and Abilities:
- Awareness of where to find answers
- Basic computer skills
- Compliance with DRPs (minimum 1-year experience)
- Will to complete ICAR training
- Valid driver's license
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