Media Distribution and Content Editor
7 days ago
We're seeking a skilled Customer Content and PR Specialist to join our team. In this role, you'll be responsible for receiving, formatting and processing client press releases to distribute to the media and other recipients accurately and in a timely manner while ensuring company standards and objectives.
Key Responsibilities
- Orchestrates and executes the efficient processing of client press releases
- Disseminates press releases to the media via Canada Newswire distribution networks
- Posts press releases on various platforms inclusive of Social Media sites
- Coordinates international distribution of press releases with our international affiliates
- Acts as the point of contact for clients requesting distribution and translation services
- Provides advice to clients as appropriate (E.g. SEO counseling)
- Dispatches and assigns client requests to the CCS team based on priority level (rotating basis)
- Assists in onboarding/training new clients on the Online Member Centre platform (after hours support)
- Partners with internal stakeholder teams to mitigate and resolve customer service challenges
Requirements
To succeed in this role, you'll need a high school diploma (or equivalent) plus a recognized post-secondary certificate in Journalism, Writing, Communications/PR or a related field. Minimum of 1 year of experience in customer service and/or coordination is required, with some experience in an editing role and an understanding of Canadian media landscape preferred.
You'll also need basic knowledge of media communication such as earned, owned and paid media, as well as working knowledge of MS Office (including Excel, Word and Outlook) and basic knowledge of a CRM. Basic knowledge of HTML, Acrobat and Photoshop is an asset.
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