Site Operations Manager
2 months ago
Calian Group Ltd. is seeking a highly skilled Site Operations Manager to oversee the daily operations of our temporary accommodations for asylum claimants. As a key member of our team, you will be responsible for ensuring the smooth execution of our projects and providing exceptional service to our clients.
Key Responsibilities- Resource Management
- Coordinate and manage resources schedules to ensure optimal utilization.
- Ensure sufficient resources are present for the operations of the site(s) and by shifts.
- Site Operations
- Oversee the needs of asylum claimant/humanitarian arrivals on-site daily.
- Facilitate the movement of asylum claimant/humanitarian arrivals to and from the temporary accommodation sites.
- Coordinate and assign the rooms and beds to the asylum claimant/humanitarian arrivals across various sites based on occupancy.
- Reporting and Compliance
- Provide regular reporting on site operations and performance metrics.
- Ensure compliance with all relevant laws, regulations, and company policies.
- Communication and Liaison
- Liaise with temporary accommodation site kitchen or caterer to ensure that the meals are in appropriate quantity and meet the standards of quality.
- Be available to attend meetings in person or by teleconference as required, to discuss operational issues, identify gaps and review processes at the temporary accommodation.
- Guest Services
- Register asylum claimants/humanitarian arrivals at the temporary accommodation site by verifying identification/documentation and collecting information regarding any special needs, medical requirements, food allergies/preferences, group compositions, accompanying family members, etc.
- Maintain an electronic registry of guests on site.
- Provide an orientation session to guests, including information on site location of amenities, on-site facilities, access to city and public services, rules and responsibilities during stay, and emergency procedures.
- Documentation and Administration
- Ensure all additional documentation (as required) is printed and handed out to asylum claimant/humanitarian arrivals as requested within 3 days of request.
- Post-secondary education
- A minimum of one year of work experience in the last 5 years in a staff, operations and facility management, especially with asylum seekers
- Eligible for Enhanced Reliability security clearance
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