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Housekeeping Attendant

1 month ago


Whistler, British Columbia, Canada Executive Hotels Full time
Job Title: House Attendant

At Executive Suites Hotel and Resort Squamish, we are seeking a highly skilled and detail-oriented House Attendant to join our Housekeeping team. As a House Attendant, you will play a vital role in ensuring our guests have a comfortable and enjoyable stay with us.

Key Responsibilities:
  • Consistently provide exceptional customer service to our guests
  • Clean and maintain all common washrooms and guest common areas to a high standard
  • Sign in and out keys daily and maintain proper usage of cleaning supplies and equipment
  • Record all areas cleaned and report necessary maintenance items
  • Return and properly tag all lost and found articles in the Housekeeping Office
  • Follow departmental policies and procedures and service standards
  • Conduct weekly and monthly inventories and stock maids' rooms and carts
  • Remove garbage and recycling from room attendants on the floors as directed
  • Attend to conference activities, set up cleanliness as directed
  • Deliver requests for guests to suites
  • Clean and maintain office areas and keep storage areas clean and maintained
  • Regular property security walk-through
  • Clean shower curtains, rags, dish cloths, and tea towels
  • Other duties as assigned
Physical Aspects of the Position:

The physical aspects of the position include but are not limited to:

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30lbs
  • Frequent kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs, and ramps
  • Must be physically capable of performing repetitive work
Requirements:
  • Previous experience as a Room Attendant or in a position requiring some hard physical work and a high standard of guest/customer service
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to work well unsupervised, at a fast pace while maintaining quality standards
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Impeccable grooming and presentation
  • Completely fluent English language skills, both written and verbal
  • Commitment to provide excellent service and exceed guests' expectations
  • Must be available to work varying shifts, overtime, weekends, and holidays