Optical Consultant

3 weeks ago

Kitchener, Ontario, Canada Specsavers Canada Full time
Role Overview

As an Optical Consultant at Specsavers Canada, you will be the face of our brand, providing exceptional customer service and ensuring a memorable experience for our customers. You will work closely with our team to deliver high-quality eyecare and affordable eyewear solutions.

Key Responsibilities

* Provide superb customer service, motivated by uncovering new ways to enhance the optical shopping experience
* Embrace our unique Specsavers Customer Experience model, prioritizing long-term customer relationships over short-term results
* Work well under pressure while achieving excellent technical standards, creating and celebrating WOW moments and delivering experiences that transcend customers' expectations
* Offer friendly and outgoing demeanour, working with customers to provide knowledgeable eyewear suggestions and styling advice

What We Offer

* Extended health benefit and employee assistance program, providing access to services including counselling, family/elder care support, financial assistance, legal services, health coaching, nutritional guidance, stress management, and leadership tools
* 3 weeks' vacation, 6 sick days (PT and FT), 1 paid volunteer day per year, and your birthday off
* 2 free pairs of glasses annually. Enjoy discounted rates for additional Specsavers products
* Access to our internal app, where you can easily connect with other Specsavers' colleagues across the country, share stories, gain rewards, and have easy access to training modules
* Opportunities to advance your career with a professional development plan

Requirements

* No experience in optics is necessary, but you do have a passion for customer service and a willingness to learn
* Ability to work well under pressure while achieving excellent technical standards
* Friendly and outgoing demeanour, with a passion for providing superb customer service

Why Join Us

* Be part of a multi-award-winning retailer, on a mission to change lives through better sight
* Join a team that prioritizes people first, providing a fun and supportive work culture
* Enjoy competitive pay, training, and opportunities for career growth and advancement

Benefits

* Competitive pay
* Extended health benefit and employee assistance program
* 3 weeks' vacation, 6 sick days (PT and FT), 1 paid volunteer day per year, and your birthday off
* 2 free pairs of glasses annually. Enjoy discounted rates for additional Specsavers products
* Access to our internal app, where you can easily connect with other Specsavers' colleagues across the country, share stories, gain rewards, and have easy access to training modules
* Opportunities to advance your career with a professional development plan

How to Apply

Apply today and take the first step towards a rewarding career with Specsavers Canada.

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