Operational Team Lead

2 weeks ago


Hamilton, Ontario, Canada Tim Horton's 102925 Full time
About the Role

We are seeking an experienced Shift Manager to join our team at Tim Horton's 102925. As a key member of our operations team, you will be responsible for supervising and coordinating activities of staff who prepare and portion food, while ensuring that food and service meet quality control standards.

Key Responsibilities
  • Supervision: You will supervise and train a team of 3-4 people to ensure they are meeting our high standards.
  • Food Preparation: You will oversee the preparation and assembly of food orders, including estimating ingredient and supplies required for meal preparation.
  • Customer Service: You will address customers' complaints or concerns in a professional and courteous manner.
  • Record Keeping: You will maintain accurate records of stock, repairs, sales, and wastage.
Requirements
  • Experience: 1 year to less than 2 years of experience in a fast-paced environment is required.
  • Education: A college/CEGEP diploma is preferred.
  • Skills: Excellent communication and leadership skills are essential for success in this role.
What We Offer
  • Salary: $40,000 - $50,000 per year, depending on experience.
  • Benefits: Comprehensive benefits package, including health and dental insurance, paid time off, and opportunities for career advancement.


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