Airport Guest Services Manager

4 weeks ago


Mississauga, Ontario, Canada Alt Hotel Toronto Airport Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at Alt Hotel Toronto Airport. As a key member of our operations team, you will be responsible for ensuring exceptional customer experiences and maintaining the highest standards of service delivery.

Key Responsibilities
  • Co-ordinate activities with other work units or departments to ensure seamless service delivery
  • Establish and maintain work schedules and procedures to optimize productivity and efficiency
  • Perform same duties as workers supervised to stay connected with team members and understand their needs
  • Prepare and submit reports to management on key performance indicators and areas for improvement
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs to ensure their comfort and satisfaction
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively
  • Hire and train staff in job duties, safety procedures, and company policies to ensure a high-performing team
  • Requisition materials and supplies to maintain a well-stocked and organized work environment
Requirements
  • 5-10 years of experience in a supervisory role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills to effectively interact with colleagues, guests, and management
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Strong problem-solving and analytical skills to resolve complex issues and improve processes
  • High school diploma or equivalent required; post-secondary education in a related field an asset
What We Offer
  • Dental plan
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
  • Wellness program
  • Permanent work term with 30-40 hours per week
  • English language required


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