AI Developer Experience Engineer

7 days ago


Kitchener, Ontario, Canada Tbwa ChiatDay Inc Full time
Company Overview

Dialpad is a leading provider of Ai-powered customer communications platforms. We create human-first, Ai-enhanced solutions that drive innovation in business communication. Our clients include top enterprises like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix.

Our team works closely with Data Science, Telephony, and Product Engineering teams to produce The Good Ai. As an AI Developer Experience Engineer, you'll be part of this effort, leveraging a broad skill set to deliver functionality essential to powering Dialpad's Ai products.

About the Role

As a Software Engineer - AI Developer Experience & ML Platform, you will design, build, and optimize the infrastructure, tooling, and workflows that enable engineers and data scientists to efficiently develop, deploy, and scale Ai-powered applications. Your role will span both developer experience (DevEx) and MLOps & ML platform engineering. You'll work on multifaceted tasks, including streamlining development, testing, and deployment, as well as ensuring scalable, reliable, and high-performance Ai/ML workloads.

Responsibilities

Some key responsibilities for this role include:
- Designing and implementing CI/CD pipelines using CircleCI, Terraform, and Cloud Build
- Building and maintaining Ai/ML infrastructure using Kubernetes, Vertex Ai, and other tools
- Developing internal CLI tools, templates, and dashboards to empower self-serve developer workflows
- Automating ML model testing and deployment rollbacks to refine and automate Ci/Cd for Ai/Ml

Requirements

To be successful in this role, you should have strong fundamentals in software engineering, cloud infrastructure, and distributed systems. Some specific requirements include:
- A bachelor's degree in Computer Science, Software Engineering, Mathematics, or a related field, or equivalent work experience
- 3+ years of experience in DevOps, MLOps, Developer Experience, or related roles
- Strong expertise in Python and related libraries, as well as experience with cloud providers such as Google Cloud Platform (GCP)
- Familiarity with GitOps workflows and tools like ArgoCd, Flux, or Terraform

Bonus Points

If you have experience with open-source contributions, cloud-based Ai tooling, or Ai-driven analytics, we'd love to hear about it These skills are highly valued in our organization.

Culture

We're a collaborative company that celebrates identity, inclusion, and belonging. We prioritize Doing the Right Thing and building a values-driven culture that fosters creativity, innovation, and growth.

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