Department Head

2 weeks ago


Nanaimo, British Columbia, Canada Walmart Canada Full time

The OMNI Department Head will provide exceptional customer service by assisting customers with their shopping needs. This will be achieved by contributing to the overall processes for Online Grocery and Walmart.ca operations directly and through follow-up with OMNI team members. This role will function as part of a team to strategically plan and execute duties based on workload and customer traffic patterns.

Key Responsibilities:
  1. Participate in the training and development of all OMNI team members.
  2. Complete Back Office Setup, including Review of Future Grocery Order Summary, Grocery Order Daily Pickup Report, Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity, Assignation of CFAs, Fills in Staging Whiteboards, and Setting up of Handhelds/Printers for CFAs.
  3. Check email and AMP+ for Action Items.
  4. Complete daily picks, where necessary. Complete tasks of post pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards, and ensuring Back Office is NCO and ready for next day.
  5. Lead by example, greeting all customers in a polite and friendly manner, and assist by promoting products/services, locating merchandise, and making purchase decisions.

The minimum rate of pay for this position starts from $19.15. Rate of pay will be determined based on relevant experience.

Requirements:

Age – 16 or older.

Preferred Qualifications:

Walmart will accommodate the disability-related needs of applicants and associates as required by law.


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