Customer Service Representative

22 hours ago


Orillia, Ontario, Canada Service Canada Full time
About the Role

We are seeking a highly motivated Customer Service Representative to join our team at Service Canada. As a key member of our team, you will be responsible for determining the eligibility of persons applying for benefits and providing excellent customer service.

Key Responsibilities
  • Determine eligibility of persons applying for benefits
  • Provide excellent customer service through various channels
Requirements

To be successful in this role, you must have a strong understanding of customer service principles and possess excellent communication skills. You should also be able to work effectively in a fast-paced environment and prioritize tasks accordingly.

Skills and Qualifications

The ideal candidate will have:

  • A secondary (high) school graduation certificate
  • 7 months to less than 1 year of experience in a related field
  • Strong knowledge of MS Outlook, MS Word, and MS Windows
  • Criminal record check, credit check, and enhanced reliability security clearance
  • Ability to work under pressure and maintain attention to detail
  • Excellent oral and written communication skills
Benefits

As a Customer Service Representative with Service Canada, you will enjoy a competitive salary and a range of benefits, including:

  • As per collective agreement
  • Free parking available
  • 37.5 hours per week
Additional Information

This is a casual position, and you will be required to work on an as-needed basis. The work language is bilingual, and you must be legally able to work in Canada.



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