Hotel Receptionist

4 weeks ago


Salmon Arm, Canada Super8 Salmon Arm Full time

We are seeking a skilled Hotel Front Desk Clerk to join our team at Super8 Salmon Arm. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve guest complaints and issues in a professional and courteous manner.
  • Process group arrivals and departures, including managing room assignments and ensuring accurate billing.
  • Take, cancel, and change room reservations as needed.
  • Provide guests with information on hotel facilities and services, as well as local attractions and points of interest.
  • Process guest departures, calculate charges, and receive payments in a timely and accurate manner.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure seamless operations.
  • Perform various clerical duties, including faxing, filing, and photocopying.
  • Answer telephones and relay messages to guests and staff.
  • Assist guests with special needs and provide exceptional customer service.
Requirements:
  • Secondary (high) school graduation certificate.
  • Ability to work in a fast-paced environment and maintain attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work a variety of shifts, including evenings and weekends.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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