Service Technician

1 week ago

Richmond, British Columbia, Canada Bunzl Canada Full time
Job Description

The Service Technician is responsible for providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns.

Key Responsibilities:

  • Perform planned and preventative maintenance on company product lines and competitive equipment.
  • Complete customer service breakdown calls and repairs as scheduled
  • Prepare new equipment for installation and in-service
  • Maintain customer records and profiles
  • Prepare and complete customer work orders, warranty claims and parts orders
  • Build and maintain good relationships with our customers, sales staff and management
  • Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers' technical support personnel
  • Actively foster key customer relationships and realize future growth potential

Requirements:

  • Have a mechanical/electrical, or automotive background, training or certification
  • Minimum of 2 years experience
  • Strong Communication skills
  • Self-starter who takes initiative and maintains excellent follow-through and follow-up
  • Strong organizational skills
  • Effective communication and customer service skills
  • Strong computer skills
  • Ability to work effectively in situations that involve change and/or competing demands
  • Perform well in a fast-paced environment
  • Proficient handling of all confidential and time-sensitive material
  • Ability to stay within budget on expenditures
  • Performs other related duties as required and assigned
  • Possess a valid driver's license and clean driving record
  • Some travel required
  • Some Overtime may be required
  • Must have own vehicle

About Bunzl Canada:

Bunzl Canada is a leading distributor of food and retail packaging, cleaning supplies and equipment, safety products and industrial packaging. We provide the products and services that keep over 45,000 businesses in Canada running optimally, every day.

We are a global leader with sales in excess of $10 billion. Our company is headquartered in St. Louis, Missouri, owns and operates more than 100 warehouses with over 5,000 employees and 400,000 plus suppliers.

We are committed to investing in our employees and providing opportunities for advancement in their future. We recruit and retain people who are passionate about delivering the very best for our customers.

Why Work with Us:

We offer competitive salaries, a comfortable work environment, and a full range of benefits including an RRSP with a company match.

We have a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, perceived race, ancestry, place of origin, national origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, record of offences, marital status, family status, disability, social circumstances, political belief and/or source of income; or any other prohibited ground of discrimination as defined in the applicable Human Rights Legislation.

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