Supervisor of Nighttime Hotel Operations
7 days ago
Company Overview
Mantra on Kent, easily accessible by local transport, is located in the heart of the Sydney CBD. Our hotel offers a range of guest rooms, including studio, one, and two-bedroom apartments with fully equipped kitchens and laundry facilities. In your downtime, enjoy all that Sydney and the surrounds have to offer, including the famous Opera House and Harbour Bridge.
Job Description
We are seeking a highly organized and communicative Night Audit Supervisor to join our team. As a Night Audit Supervisor, you will ensure the property runs smoothly from 11pm to 7am, serving as the reliable point of contact for late-night guest inquiries or minor maintenance issues. You will be responsible for supervising nightly hotel operations, ensuring the safety of all individuals on the premises during your shift.
Key Responsibilities
- Supervise nightly hotel operations, including check-ins, check-outs, and addressing guest inquiries
- Deliver exceptional customer service, maintaining a positive demeanor and approachable attitude at all times
- Oversee night audit and reporting procedures, ensuring accurate and timely financial records
- Maintain overnight property security standards, adhering to company protocols and guidelines
- Prepare for the daytime team's operations, ensuring a seamless transition and effective handover of responsibilities
Requirements and Qualifications
- Previous experience in Night Audit and/or Accounts, with a strong understanding of financial processes and procedures
- Able to work independently, think critically, and resolve problems quickly and efficiently
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests
- Sincere commitment to customer service, with a focus on delivering memorable guest experiences
- Attention to detail, with a keen eye for accuracy and quality in daily revenue capture and reporting
Benefits and Opportunities
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services, and events
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor's industry-leading training platforms
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion
- Worldwide Opportunities - We are a world-leading hotel operator, offering limitless opportunities to grow your career
About Us
At Mantra on Kent, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining our team, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
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