Retail Customer Experience Manager

5 hours ago


Strathmore, Canada Four20 Premium Market Full time

We are looking for a passionate and responsible individual to join our team as a Retail Customer Experience Manager at Four20 Premium Market. In this role, you will be the face of our company, providing exceptional customer service and ensuring a welcoming environment for our customers.

Key Responsibilities:
  • Customer Service: Provide outstanding customer service by building relationships with customers, offering personalized recommendations, and ensuring their needs are met.
  • Team Collaboration: Work closely with the team to maintain a safe and inclusive store environment, foster strong relationships, and share knowledge.
  • Cash Handling: Manage POS systems for transactions, including sales, voids, discounts, and promotions.
  • Store Operations: Assist with open and close procedures, maintain accurate inventory counts, and report any discrepancies.
  • Regulatory Compliance: Adhere to all regulatory guidelines, company policies, and procedures related to cannabis sales and handling.
Requirements:
  • Education: Secondary School diploma or equivalent required.
  • Experience: 2 years of customer service experience preferred.
  • Licence/Certification: Qualification Cannabis Worker Certification an asset.
What We Offer:
  • Salary: $17.00 per hour.
  • Bonus Pay: Eligible for bonus pay based on performance.
  • Overtime Pay: Paid overtime for work exceeding regular hours.
  • Benefits: Extended health care, store discount, and more.
About Us:

Four20 Premium Market is a retail leader in the cannabis industry, committed to providing exceptional customer experiences and fostering a positive community presence.



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