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Data Center Operations Specialist

2 months ago

Brampton, Ontario, Canada Global Relay Full time

About Global Relay

Global Relay is a leading provider of enterprise information archiving solutions, with over 20 years of experience in the industry. We offer a range of cloud-based services, including archiving, surveillance, eDiscovery, and analytics.

Your Role

We are seeking a highly skilled Data Center Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing technical support for our mission-critical data center facilities, server environments, and related infrastructure.

Key Responsibilities

  • Assist operations staff with the installation, configuration, and ongoing usability of servers, storage systems, and peripheral equipment and software.
  • Work with vendor support contacts to resolve technical problems with computer, mechanical, and electrical equipment and related software.
  • Interact with numerous computer platforms in a multi-layered client/server environment.
  • Create and maintain a well-organized list of inventory of all equipment and parts, as well as software licenses and maintenance agreements.
  • Create and maintain detailed documentation on usage procedures and policies.
  • Recommend and perform upgrades on systems to ensure longevity.
  • Assess functional needs to determine specifications for purchases.
  • Perform asset tracking and space provisioning tasks as part of equipment deployments.
  • Receiving, unpacking, assembling, racking, and cabling of servers, storage systems, and related components.
  • Ensure facility is maintained to highest standards possible to ensure 100% uptime is achieved.
  • Maintaining service logs and records for work occurring in secure areas.
  • Escort and supervise mechanical and electrical contractors when performing maintenance and repair work to ensure work does not jeopardize system availability.
  • Assist in periodic security reviews and audits to ensure facility is always secure.
  • Perform rotating shift coverage to meet all support needs.
  • Will be involved in shift work, including night shifts and emergency coverage.
  • On-call coverage to provide additional support outside of regular business hours.

About You

We are looking for a highly skilled and experienced Data Center Operations Specialist to join our team. The ideal candidate will have a post-secondary degree or diploma in Computer Science or Engineering related disciplines or applicable experience. Minimum 4 years of experience as a Junior Data Center Operations Specialist in supporting servers and data center needs within a mission-critical environment, or have an equivalent combination of education, training, and experience.

Requirements

  • A good understanding of Microsoft Windows server and Linux environments as well as some Solaris knowledge an asset.
  • Require excellent English verbal and written communication skills.
  • Demonstrated knowledge of electrical power distribution systems and how they are used in a data center.
  • Familiarity with large Generators and their operation an asset.
  • Familiarity with mechanical equipment systems (CRAC, CRAH, evaporative cooling) an asset.
  • Experience working in a mission-critical data center facility.
  • Excellent judgement skills in making critical decisions.
  • Ability to lift and move large and awkward equipment safely.
  • Working knowledge of VMware virtualization both on the server and client side an asset.
  • Demonstrated knowledge of a large variety of server hardware configurations, able to assemble and repair server equipment.
  • Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment.
  • Comfortable working under pressure in a fast-paced environment.
  • Strong organization skill and initiatives.
  • Resourcefulness in problem-solving abilities.
  • Excellent cable management skills required.

Working Conditions

  • Must be available after hours and/or weekends for emergency-related work, service-impacting incident resolution, or maintenance that is required during maintenance windows (outside of regular business hours).

Physical Requirements

  • Must be able to work with heavy equipment.

What You Can Expect

At Global Relay, we offer a dynamic and challenging work environment that fosters creativity, innovation, and growth. As a Data Center Operations Specialist, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional development and advancement.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.