Emergency Response Dispatcher for Ontario Central Ambulance Communications Centre

5 hours ago


Cambridge, Ontario, Canada Ontario Public Service Full time
About the Role

We are seeking a highly skilled and dedicated Emergency Response Dispatcher to join our team at the Ontario Central Ambulance Communications Centre.

Job Summary

The successful candidate will be responsible for processing emergency and non-emergency requests for ambulance services using a complex Computer-Aided Dispatch system. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment under pressure.

Key Responsibilities
  • Process 9-1-1 emergency and non-emergency requests for ambulance service using a complex Computer-Aided Dispatch system.
  • Provide timely and accurate dispatch services to callers, ambulance service providers, and other emergency health services system stakeholders.
  • Communicate with individuals who are under stress in a respectful, patient, and calming manner.
  • Apply critical thinking and problem-solving skills to assess real-time emergency situations.
  • Direct ambulance movements and coordinate response efforts with partners such as Fire, Police and Ornge Air Ambulance.
Requirements

To be successful in this role, you will require:

  • Proficiency in typing at 35 w.p.m. with 90% accuracy.
  • Successfully pass CritiCall pre-employment testing.
  • Security clearance, including Criminal Record Check.
  • Entry-to-Practice (ETP) training and local on-the-job training.
  • Ambulance Communications Officer Certification.
  • Standard First-Aid and Targeted Responder CPR Certificate within 30 days of employment.
  • Restricted Radio Operator Certificate within 30 days of employment.
Working Conditions

This is a full-time position that may involve working rotating shifts in a 24/7 environment, including weekends and holidays. The salary range for this position is $37.36 - $45.69 per hour.



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