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Team Leader, Member Experience

2 months ago

Vancouver, British Columbia, Canada YMCA of Greater Vancouver Full time
Job Title: Team Leader, Member Experience

Job Summary:

The YMCA of Greater Vancouver is seeking a highly motivated and experienced Team Leader to join our Member Experience team. As a Team Leader, you will be responsible for providing exceptional customer service, promoting membership sales and services, and supporting a productive and cheerful team.

Key Responsibilities:

  • Provide exceptional customer service to YMCA members, visitors, and colleagues
  • Promote membership sales and services in a positive and professional manner
  • Support a productive and cheerful team that provides excellent customer service
  • Meet and exceed projected sales targets
  • Become proficient in operation of the ActiveNet customer database
  • Use established systems and structures to record and report on member satisfaction, interest trends, and activities
  • Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures
  • Maintain a neat, orderly, and clean environment, including all program areas, common spaces, and washrooms
  • Assist with training new staff/volunteers in procedures and practices
  • Remain flexible – willing to learn new skills, alter shifts
  • Attend staff meetings, planning sessions, and training events as required

Requirements:

  • Current Standard First Aid and CPR-C & AED certificate
  • Class or ActiveNet experience/knowledge is an asset
  • Computer proficiency, including Microsoft Office
  • Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
  • 3 professional references
  • Experience in fast-paced, customer-focused environment
  • Demonstrated high level of organizational and customer service skills
  • Proven decision-making competency and ability to think quickly in difficult situations

About the YMCA of Greater Vancouver:

The YMCA of Greater Vancouver is a leading charity in the Lower Mainland, providing vital community services that promote healthy living, social responsibility, and community development. We are committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported.

Why Work for the YMCA of Greater Vancouver?

As a member of our team, you will have the opportunity to make a meaningful difference in the lives of our members and the community we serve. You will be part of a dynamic and supportive team that is passionate about promoting healthy living, social responsibility, and community development.

How to Apply:

If you are a motivated and experienced professional who is passionate about providing exceptional customer service and promoting membership sales and services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our Human Resources department.