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Experienced Operations Manager

2 months ago

Burnaby, British Columbia, Canada CARSTAR Canada Partnership, LP. Full time
Job Description

The General Manager is the primary individual accountable for overseeing the entire operation of the facility. This leader must possess exceptional management skills and expertise in the Auto Body trade.

Responsibilities:
  • Manage and report on the profitability of the facility on a monthly basis, ensuring all staff members are working towards a common goal.
  • Determine and correct financial areas of concern for the facility by regularly evaluating business performance, monitoring dollar amounts of estimates written, closing ratio, gross profit margin of jobs completed, overhead budget, and net profit.
Establish, Meet and Exceed Financial Goals

This role involves establishing company long-term and short-term goals to ensure business direction is met from both a monetary and professional viewpoint. It also entails establishing and monitoring company profit goals that reflect a standard overall gross profit as well as performance in other areas by continually reviewing operating expenses of each vehicle repaired.

  • Establish company closing ratios and standards to proactively pursue sales goals.
  • Establish estimate and sales targets using identified profit goals and closing ratio targets as a basis.
  • Establish and monitor profit margins and gross sales targets for production.
  • Establish and monitor an overhead budget that will not exceed an identified percentage of total sales and reflects controlled operating expenses.
Day to Day Operations

This role involves reviewing closed repair orders for quality, reporting, and management issues. It also requires participating in monthly Business Group meetings to share ideas on how the group can work better together to reach company goals.

  • Maintain local licenses and permits required to operate the business.
  • Provide backup for administrative associates and ensure administrative tasks are distributed according to staff skills.
  • Monitor store quality by continuously inspecting and observing methods of repair in progress.
Human Resources and Safety

This role includes being responsible for hiring, training, development, corrective action, and termination of all associates at the facility. Additionally, it involves holding daily, weekly, and monthly store meetings to train and inform associates of upcoming events and projects.

  • Resolve all complaints and disputes tied to the facility, including associate disputes and customer-related disputes.
  • Ensure all associates receive required safety training as part of their orientation process.
  • Identify, establish, and monitor standards for departmental performance; review departmental profitability reports each day to set corrective action for substandard work and low-performance areas.
  • Evaluate employees on an ongoing basis to identify and assist low performers and improve the entire staff; implement yearly performance appraisal processes, set goals for improvement, and offer training opportunities.
  • Maintain all Canadian safety standards.
Customer Service

This role involves producing CSI that meets or exceeds established standards and following up on substandard CSI cards. It also entails setting company standards of excellence by continually striving to improve levels of customer service and satisfaction, insurance company relationships, sales, and promotional efforts.

Experience/Skill Requirements

This position requires a Bachelor's degree or equivalent experience in Management or the industry. Functional/Technical Knowledge includes:

  • Management Software (Mitchell and/or Summit) – ADVANCED
  • Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
  • Estimating Software (Audatex and/or Mitchell) – INTERMEDIATE
  • Business Math Skills
  • ICAR
  • WHMIS
  • First Aid
  • Work independently without close supervision
  • Flexible/adaptable to constant change
  • Strong tact and diplomacy; ability to interact with all levels of personnel
  • Highly organized; ability to handle multiple concurrent assignments
  • Ability to prioritize, organize, and plan work under own initiative
  • Negotiating skills and handling of confidential information
  • Strong communication skills (reading, writing, speaking, listening)
  • Ability to travel when necessary
  • Developed reasoning/problem-solving skills
Occupational Qualifications
  • General Physical Skills (Carrying, Lifting – 60 lbs, squatting, kneeling, pushing, standing, sitting, walking, reaching)
  • Repetitive motion
  • Driving, must have a valid license

$80,000 - $100,000 per year, depending on location and experience.