Senior Retail Sales Manager

1 week ago


Ottawa, Ontario, Canada baby enRoute Full time
About the Role

We are seeking a skilled Senior Retail Sales Manager to join our team at baby enRoute. As a key member of our management staff, you will be responsible for overseeing the sales and customer service teams in our retail store.

Key Responsibilities
  • Supervise and manage the sales team to achieve sales targets and provide exceptional customer service.
  • Develop and implement strategies to increase sales, improve customer satisfaction, and drive business growth.
  • Hire, train, and evaluate sales staff to ensure they have the skills and knowledge needed to succeed in their roles.
  • Authorize returns and resolve customer complaints in a fair and timely manner.
  • Establish work schedules and delegate tasks to ensure efficient operations.
  • Sell merchandise and manage inventory levels to meet customer demand.
  • Prepare reports on sales volumes, merchandising, and personnel matters to inform business decisions.
  • Resolve issues that may arise, including supply shortages and customer requests.
Requirements
  • A minimum of 2 years of experience in a retail sales management role.
  • Proven track record of achieving sales targets and improving customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong leadership and management skills.
What We Offer
  • A competitive salary of $60,000 - $80,000 per year.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including health and dental insurance.


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