Software Engineer

4 weeks ago

Toronto, Ontario, Canada Cresta CTO & co Full time
Cresta CTO & Co - Software Engineer

Imagine transforming Call Center operations with our real-time agent assist product and harnessing the power of AI with our comprehensive suite of post-call analytics and coaching tools. Born from the prestigious Stanford AI lab, Cresta was co-founded by visionary Sebastian Thrun, the genius behind Google-X, Waymo, Udacity, and more. Our company is now driven by Ping Wu, the co-founder of Google Contact Center AI and the Vertex AI platform, and Tim Shi (co-founder), an early member of Open AI.

Our Team

Our world-class team comprises AI and ML experts, dynamic go-to-market leaders, and top-tier investors and advisors from Andreessen Horowitz, Greylock Partners, Sequoia Capital, and former AT&T CEO John Donovan. With an impressive roster of clients like Intuit, Porsche, and Verizon, and accolades from Business Insider, Forbes, and Gartner, Cresta is a startup that's capturing the world's attention.

Your Role

As a Software Engineer on the Chat Agent team, you will join a team full of talented experts in frontend, backend, and ML/NLP. We have an in-house product for call analysis, building, evaluating, and deploying conversational AI models, and have labelers and analysts available. Collaborate with product managers, data scientists, and other cross-functional team members to understand, define, and detail product requirements, ensuring alignment with business objectives.

Key Responsibilities
  • Design, prototype, and validate ML/NLP models to solve challenging cutting-edge problems, using state-of-the-art techniques (including LLM and ChatGPT)
  • Work with our production teams to build and deploy scalable, high-performing, and reliable ML/NLP pipelines and systems that operate 24x7
  • Actively contribute to the continuous improvement of our ML productivity, by identifying and leveraging opportunities for automation, data improvements, code optimization, and process enhancements
  • Help shape the direction of machine learning and artificial intelligence at Cresta
Requirements

Master's degree or PhD in Computer Science or related technical fields. ~3+ years of experience in software development, with a strong focus on machine learning and natural language processing. ~ Proficient in programming languages such as Python, Go, and ML/NLP libraries such as PyTorch, TensorFlow, Transformers. ~ Solid understanding of software development principles, data structures, algorithms, and design patterns. ~ Bonus: hands-on experience in developing, deploying, and maintaining ML/NLP models & pipelines and with LLMs.

Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.

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