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Fleet Operations Manager
2 months ago
Job Title: Fleet Maintenance Shop Manager
Job Summary:
Canada Cartage Group is seeking an experienced Fleet Maintenance Shop Manager to oversee the daily operations of our vehicle maintenance facility. The successful candidate will be responsible for managing a team of mechanics and technicians, ensuring timely and efficient repair and maintenance of our trucking fleet. Key responsibilities include managing budgets, implementing preventive maintenance programs, enforcing safety standards, and collaborating with other departments to minimize downtime and optimize vehicle performance.
Key Responsibilities:
- Delegating and directing service tasks, monitoring progress of current projects, and managing service team to ensure team's objectives and goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat business.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Auditing vendor invoices ensuring job estimates are accurate, and warranty or goodwill requirements are fulfilled while managing to reduce overall repair costs.
- Working closely with shift managers, setting up and maintaining service department and evaluating its productivity and efficiency.
- Performing quarterly and yearly performance reviews with shop employees.
- Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Helping to train new employees in company procedures.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
- Working closely with local and remote operation teams, scheduling equipment for service and repairs including daily status updates.
- Available 24/7 to provide guidance and approval to the maintenance team as well as the Afterhours Breakdown Center.
