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DevOps Engineer

4 weeks ago

Toronto, Ontario, Canada Healthcare of Ontario Pension Plan Full time

About the Role:

We are seeking an experienced DevOps Engineer to join our IT for Enterprise team on a full-time, permanent basis. As a technical network infrastructure specialist, you will be responsible for maintaining, monitoring, and operating our network, datacenter infrastructure, and cloud environment.

Key Responsibilities:

  • Actively engage in agile scrum practices, including daily standups, backlog refinement, sprint planning, and retrospectives.
  • Handle daily operations, incidents, and requests according to HOOPP's established processes.
  • Focus on technical delivery and operational excellence in project initiatives.
  • Assess, design, build, and support new features and enhancements.
  • Adhere to change management, incident management, and other defined standards.
  • Lead and support the resolution of complex production issues involving multiple systems and technologies.
  • Develop and maintain service metrics dashboards for all systems and dependent components.
  • Support and sustain continuous improvements in technology and processes.
  • Regularly write and update internal knowledge base articles and participate in issue and team retrospectives.
  • Stay current on new features and developments in the enterprise space.
  • Collaborate with vendors and support the scheduling of upgrades.
  • Work with Managed Services Providers to ensure uptime, product currency, and adherence to Service Level Objectives.
  • Participate in the on-call and weekend rotation for after-hours support and incident management.

Requirements:

  • Diploma or Degree in Computer Science or an equivalent combination of education and experience.
  • Over 3 years of experience in IT infrastructure, network operations, cloud (IaaS, PaaS), security operations, AI, and automation.
  • Deep analytical and problem-solving skills, expertise in IT architecture, cloud infrastructure, scripting, and a strong understanding of IT operational processes and monitoring tools.
  • Relevant industry certifications (Azure/AWS, Cisco, PCNSA, CISSP, F5, Palo Alto, Nutanix, VMware).
  • Proficiency at managing relationships, Collaborative and a strong team player.
  • Lifelong learner who sees opportunities in every challenge.
  • Adaptable under pressure and pivot easily to change based on business needs.
  • Committed to driving change and supporting business objectives.

Our Technology Stack:

We utilize a multi-vendor networking and security stack, including Cisco Routing and Switching, DNA Center, Wi-Fi, Palo Alto Firewalls, F5, Splunk, SD-WAN, with a core focus on security. Our cloud platforms include Microsoft & AWS Cloud (IaaS), and our cloud networking includes Azure Networking, AWS Networking, WAN Technologies, ExpressRoute, Direct Connect, Azure Virtual WAN, VPNs, Landing Zone, Service Endpoints. We also have on-premises infrastructure, including Hyperconverged infrastructure for storage and compute, and we use Infrastructure as Code with Ansible, Terraform. Our scripting languages include PowerShell, Python, and our DevOps pipelines include comprehensive tools for continuous integration and delivery.

What We Offer:

  • Membership in HOOPP's world-class defined benefit pension plan.
  • Competitive, 100% company-paid extended health and dental benefits for permanent employees.
  • Optional post-retirement health and dental benefits subsidized at 50%.
  • Yoga classes, meditation workshops, nutritional consultations, and wellness seminars.
  • Access to an annual wellness reimbursement program for health and wellness-related expenses for permanent and temporary employees.
  • The opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers.