Customer Experience Associate

7 days ago


London, Ontario, Canada Promote Project Full time

We are Promote Project, a pioneering company that aims to revolutionize the financial services industry in Canada. As a Customer Support Representative, you will play a crucial role in shaping the future of money by providing exceptional customer experiences.

About Us

Promote Project has been at the forefront of cryptocurrency adoption since 2015. Our innovative products, such as the Shakepay Card, have empowered Canadians to grow their bitcoin savings and take control of their financial future. With over 1 million users, we are committed to delivering unparalleled service excellence.

As a member of our team, you will be responsible for:

  • Providing timely and effective resolutions to customer inquiries and concerns
  • Collaborating with cross-functional teams to ensure seamless customer experiences
  • Actively listening to customers and empathizing with their needs
  • Developing and implementing strategies to improve customer satisfaction and loyalty

We are seeking a highly motivated and agile individual who is passionate about delivering exceptional customer experiences. If you possess excellent communication skills, a strong problem-solving attitude, and a keen interest in digital currencies, we encourage you to apply.

Requirements

  • 1-2+ years of experience in a customer support role
  • Bilingual in English and French
  • Active team player with a strong focus on customer satisfaction
  • Basic knowledge of digital currencies
  • Passion for promoting financial literacy and inclusion

What We Offer

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • Competitive salary and benefits package
  • Stock options and equity participation
  • A chance to shape the future of money and make a meaningful impact

Why Join Us?

  • Help shape the future of money and contribute to a revolutionary change in the financial services industry
  • Impact millions of Canadians by providing exceptional customer experiences
  • Grow your career and develop new skills through ongoing training and mentorship


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