Medical Imaging and Referral System Specialist

6 days ago

Victoria, British Columbia, Canada Novari Health Full time

Novari Health is a leading provider of enterprise-scale software solutions for improving patient access to care and enhancing healthcare efficiency. With over 20 years of expertise and a growing team of 100+ employees, the company is headquartered in Kingston, Ontario, with offices in Australia, New Zealand, and the UK.

The Novari Access to Care platform includes modules for referral management, central intake, wait list management, and air traffic control-like functionality to ensure patients receive timely and accurate care.

About This Role:

We are seeking an experienced and highly motivated Medical Imaging and Referral System Specialist to join our team. This position offers the opportunity to play a pivotal role in supporting hospitals, regional health authorities, and ministries of health in leveraging our software solutions to improve the delivery of care.

Key Responsibilities:
  1. Collaborate with healthcare teams to understand workflows, providing training and support to ensure seamless integration of new systems, enhancing both operational efficiency and patient care.
  2. Lead and support the implementation and deployment of medical imaging and other referral management solutions for new clients and existing clients undergoing upgrades, ensuring smooth transitions and minimizing disruptions.
  3. Apply change management strategies to guide stakeholders through system transitions, addressing any resistance and facilitating adoption of new technologies.
  4. Configure, test, and customize software applications to meet client-specific needs in diagnostic imaging and clinical areas, ensuring alignment with operational goals and workflows.
Training and Support:
  1. Develop and deliver engaging training programs for healthcare professionals on medical imaging and other referral management solutions, focusing on system functionalities, workflow optimization, and best practices.
  2. Create and maintain comprehensive user documentation, troubleshooting guides, and FAQs to assist end-users with system usage and problem resolution.
System Integration and Metadata Configuration:
  1. Configure metadata, data mapping, and data integrity standards to ensure accurate and efficient information exchange between systems (e.g., PACS, DICOM, RIS, HIS).
  2. Collaborate with technical teams to ensure smooth integration between our solutions and other healthcare systems (e.g., Oracle-Cerner, Meditech, etc.).
Ongoing Support and Optimization:
  1. Provide ongoing support for clients post-implementation, troubleshooting system issues, and optimizing performance.
  2. Conduct regular assessments to identify areas for system enhancement or process improvements.
Product Expertise and Continuous Learning:
  1. Develop and maintain in-depth expertise in our software products, ensuring you are a trusted resource for both internal teams and healthcare clients.
  2. Stay up to date with the latest trends and advancements in medical imaging technologies and healthcare IT systems and provide insights for product improvements.
Required Skills and Qualifications:
  1. Completion of a post-secondary program preferably in medical imaging, computer science, healthcare information management, health sciences, or equivalent work experience.
  2. 3+ years of experience in medical imaging, or other hospital-based clinical settings (e.g., perioperative, medicine, etc.).
  3. Experience with Oracle-Cerner, Meditech, or similar electronic medical record systems.
  4. Strong understanding of healthcare/hospital workflows, particularly in diagnostic imaging and/or other clinical departments.
  5. Work experience as a radiology technologist is an asset.
  6. Education and experience in information technology project management an asset.
  7. Experience working with medical imaging software (PACS, DICOM, RIS) and eReferral systems would be an asset.
Benefits and Opportunities:

We offer a professional yet casual culture with comprehensive benefits, ongoing education, and opportunities for career growth. Join our diverse, supportive team and make a meaningful impact on global healthcare.

This role combines your knowledge of radiology department workflows with your experience and understanding of hospital software systems HIS (e.g., Oracle Health / Cerner, Meditech, etc.), radiology information systems (RIS), and picture archiving and communication systems (PACS & DICOM) to help our clients improve operational efficiency and access to care.

About Us:

Novari Health is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the recruitment team.

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