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Retail Store Manager
2 months ago
We are a dynamic retail business seeking a highly skilled and experienced Retail Store Supervisor to join our team. As a Retail Store Supervisor, you will be responsible for overseeing the daily operations of our store, ensuring that our customers receive exceptional service and that our sales goals are met.
Key Responsibilities- Assign Sales Workers to Duties: Effectively manage and coordinate the work of sales staff to ensure that all areas of the store are adequately covered.
- Hire and Train or Arrange for Training of Staff: Recruit, train, and develop the skills of new employees to ensure they are equipped to provide excellent customer service and meet sales targets.
- Order Merchandise: Place orders for inventory and merchandise to ensure that the store is well-stocked and that sales goals are met.
- Authorize Return of Merchandise: Process returns and exchanges in a fair and efficient manner, ensuring that customers are satisfied with their experience.
- Establish Work Schedules: Create and manage work schedules to ensure that the store is adequately staffed during peak periods.
- Sell Merchandise: Provide exceptional customer service, answering questions and making recommendations to customers to drive sales.
- Prepare Reports on Sales Volumes, Merchandising, and Personnel Matters: Analyze sales data and provide insights to management on sales trends, customer behavior, and staff performance.
- Resolve Issues that May Arise, Including Customer Requests, Complaints, and Supply Shortages: Effectively manage and resolve customer complaints, supply chain issues, and other problems that may arise.
- Organize and Maintain Inventory: Ensure that inventory is accurately counted, stored, and rotated to prevent spoilage and ensure that stock levels are maintained.
- Supervise and Coordinate Activities of Workers: Provide guidance, support, and feedback to sales staff to ensure that they are working efficiently and effectively.
- Fast-Paced Environment: Work in a dynamic and fast-paced environment, with multiple priorities and deadlines.
- Work Under Pressure: Manage stress and pressure in a high-volume sales environment.
- Tight Deadlines: Meet sales targets and deadlines in a timely and efficient manner.
- Combination of Sitting, Standing, Walking: Perform a variety of tasks that require sitting, standing, and walking.
- Standing for Extended Periods: Stand for extended periods, including during peak sales periods.
- Accurate: Ensure that all tasks are completed accurately and to a high standard.
- Client Focus: Provide exceptional customer service, focusing on meeting the needs of our customers.
- Efficient Interpersonal Skills: Develop and maintain effective relationships with colleagues, customers, and suppliers.
- Excellent Oral Communication: Communicate effectively with customers, colleagues, and management, both verbally and in writing.
- Flexibility: Adapt to changing circumstances and priorities in a fast-paced sales environment.
- Organized: Prioritize tasks, manage time, and maintain a high level of organization in a busy retail environment.
- Reliability: Demonstrate a high level of reliability, attendance, and punctuality.
- Team Player: Work collaboratively with colleagues to achieve sales goals and provide exceptional customer service.
